EM Passport

Pause, cancel & the rules

The 3 things to know first, then the full guidelines.

days' notice

To cancel. Benefits stay active until the end of your paid period.

pause per year

For emergencies, reviewed by Queen & Andrew.

Founding members

Pausing or cancelling ends Founding status and pricing. It can't be brought back.

Full guidelines

1Membership renewalRenews automatically every month (or year) until we receive a cancellation request.
230-day cancellation noticeAt least 30 days' notice. Benefits stay active until the end of your paid period. If you cancel part-way through a month, that usually means one more payment.
3Membership pauseOne pause per calendar year, for emergencies, up to 30 days. Request it from your Members area; Queen & Andrew review every request.
4Founding Member statusFor members who stay continuously active. Pausing or cancelling ends Founding status and pricing; it can't be reinstated.
5Member benefitsMember pricing on courses, workshops, video and special projects, and privates, plus Stamps & Rewards.
6Keep your journey movingConsistent attendance keeps you progressing, collecting stamps and unlocking rewards.
7Community expectationsKindness, respect and teamwork. A space where everyone feels safe to learn.
8Schedule & program updatesDetails may sometimes change. Members are always notified.
9CommunicationKeep your contact info up to date for announcements.
10Questions?We're always happy to help. Message us any time.

Private lessons: reschedule with at least 24 hours' notice. Late cancellations or no-shows are non-refundable.
8-week terms: non-refundable once the term begins, but you can move to a future term if you ask before the second class.
Workshops: non-refundable, but with at least 48 hours' notice you can move to another workshop date or the next class.

Full details in our Terms & Conditions.

Thank you for trusting us